Many Google Drive users have expressed their annoyance at a malfunction preventing certain people from retrieving documents stored within the past half-year.
Google stated that it is probing the problem that is impacting some users of its largely utilized cloud storage facility.
A user initially reported the difficulty on 22 November, noting that their Drive was reverted to a version from May 2023.
The extent to which customers are impacted is uncertain, however, difficulties have been issued by individuals in multiple countries.
Google Workspace includes Drive, an application with over three billion users worldwide.
Users expressed their extreme discontent on Google's support site, one user in particular describing it as "very devastating" and lamenting the fact that the files in question were of great significance to them.
People reported that they had misplaced documents from recent months and conveyed their feelings of distress.
"This is outrageous and unreliable for cloud service," one respondent commented. "I'm in a state of alarm!" they added.
Someone else said: "I am a regular payer for this service, and I'm prepared to take legal action if need be. This is totally unacceptable and deeply angering."
The person who initially made the post, running the Drive for Desktop app on a Windows system, reported that none of the solutions given by Google have been successful.
Google posted on the forum that they were looking into the claims and would provide "further updates".
It is advised that individuals do not disconnect their account in the Drive for desktop app, nor delete or move the app data folder.
It is suggested that users copy the folder if possible.
According to Enza Ianopollo, a data privacy expert at analyst firm Forrester, the matter is of great significance to Google.
She emphasised it was "extremely important" for the tech giant to provide users with a complete explanation of the incident.
She informed the BBC that it was not only a matter of awaiting the reappearance of the data, but really understanding what happened to the data.
Ms Ianopollo commented that business customers must be made aware of the exact moments their files were accessed or altered, as they could be held liable for any data losses rather than Google.
The BBC has attempted to obtain a statement from Google.
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